Effective Date: July 10, 2026

At Cobbler & Co, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website or purchase our luxury formal shoes, sandals, and accessories.

By using our website, you agree to the collection and use of your information in accordance with this Privacy Policy.

1. Information We Collect

You may browse our website without providing any personal information. During your visit, we may automatically collect certain technical information such as your IP address, browser type, operating system, device information, and browsing behavior to help improve our website's performance and user experience.

When you make a purchase, create an account, contact us, or subscribe to our communications, we may collect the following information:

• Full Name

• Billing Address

• Shipping Address

• Email Address

• Phone Number

• Payment Information (processed securely through third-party payment providers)

• Order Details and Purchase History

• IP Address for security and fraud prevention

• Any additional information you voluntarily provide through forms or customer support inquiries

2. How We Use Your Information

We use your personal information to:

• Process and fulfill your orders

• Verify and complete secure payment transactions

• Arrange shipping and delivery

• Communicate order confirmations, shipping updates, and customer service responses

• Handle returns, exchanges, and warranty requests

• Prevent fraudulent transactions and maintain website security

• Improve our products, website functionality, and customer experience

• Comply with applicable legal and regulatory obligations

3. Marketing Communications

With your consent, we may send you emails regarding:

• New product launches

• Exclusive collections

• Promotions and special offers

• Company news and updates

You may unsubscribe from marketing communications at any time by clicking the "Unsubscribe" link included in our emails or by contacting us directly. Please note that you will continue to receive essential transactional emails relating to your orders.

4. Consent

When you provide personal information to complete a purchase, verify payment, arrange delivery, request a return, or contact customer support, you consent to our collecting and using your information for those specific purposes.

Where required by law, we will obtain your explicit consent before using your information for marketing or other secondary purposes.

You may withdraw your consent at any time by contacting our customer support team.

5. Disclosure of Information

We do not sell, rent, or trade your personal information to third-party marketers.

We may disclose your information only in the following circumstances:

• When required by applicable law or legal process

• To protect the rights, property, or safety of Cobbler & Co, our customers, or others

• To investigate fraud or violations of our Terms of Service

• To trusted service providers who assist us in operating our business and fulfilling customer orders

All service providers are required to protect your information and use it solely for the services they perform on our behalf.

6. Payment Security

Cobbler & Co does not store your complete credit or debit card information.

All online payments are securely processed through trusted third-party payment gateway providers that comply with the Payment Card Industry Data Security Standard (PCI DSS).

Payment information is encrypted during transmission using secure SSL/TLS technology to ensure your financial information remains protected.

7. Third-Party Services

We may use trusted third-party service providers for services including:

• Payment processing

• Shipping and logistics

• Website hosting

• Customer communication

• Website analytics

These providers collect and process only the information necessary to perform their services.

Please note that these providers may operate in different jurisdictions and may be subject to the laws applicable in those locations.

Once you leave our website or are redirected to a third-party website, this Privacy Policy no longer applies. We encourage you to review the privacy policies of those external websites.

8. Website Analytics

We may use analytics services, including Google Analytics, to understand how visitors use our website. This information helps us improve website performance, navigation, and customer experience.

Analytics tools collect non-personally identifiable information such as:

• Pages visited

• Time spent on pages

• Browser information

• Device type

• Geographic region

• Traffic sources

This information is used solely for statistical and website improvement purposes.

9. Information Shared During Transactions

To complete your purchase, certain information may be shared only when necessary with trusted service providers, including:

Payment Providers

• To securely authorize and process payments.

Shipping and Courier Partners

• To prepare, dispatch, and deliver your orders.

We do not share your personal information with third parties for their independent marketing purposes.

10. Email Preferences

You can unsubscribe from promotional emails at any time by using the unsubscribe link included in every marketing email.

Please note that transactional emails, including order confirmations, shipping notifications, payment confirmations, and customer support communications, cannot be unsubscribed from while an order is active.

11. Card Information

Cobbler & Co does not collect or retain complete card details on its own systems.

If card information is temporarily processed during checkout, it is used exclusively for:

• Secure payment authorization

• Fraud prevention

• Transaction verification

• Completing your purchase

All payment processing is handled by PCI DSS-compliant payment providers using industry-standard encryption.

12. Security Measures

Protecting customer information is a priority at Cobbler & Co. We implement appropriate technical and organizational safeguards to protect your personal data.

These measures include:

• SSL/TLS encryption for secure data transmission

• PCI DSS-compliant payment processing

• Tokenization of payment information where supported

• Restricted access to customer information

• Regular security monitoring and system updates

• Ongoing vulnerability assessments and security audits

Although we employ commercially reasonable safeguards, no method of electronic transmission or storage is completely secure. We encourage customers to protect their account credentials and notify us immediately if they suspect unauthorized access.

13. Data Retention

We retain personal information only for as long as necessary to:

• Complete your transactions

• Provide customer support

• Maintain purchase records

• Meet legal, tax, accounting, and regulatory obligations

• Resolve disputes and enforce our agreements

Once information is no longer required, it is securely deleted or anonymized where appropriate.

14. Your Rights

Depending on applicable privacy laws, you may have the right to:

• Access the personal information we hold about you

• Request correction of inaccurate information

• Request deletion of your personal data

• Withdraw consent for marketing communications

• Request information about how your data is processed

Requests may be submitted using the contact information provided below.

15. Changes to This Privacy Policy

Cobbler & Co reserves the right to update this Privacy Policy at any time to reflect changes in our business practices, legal requirements, or services.

Any updates will be posted on this page along with the revised effective date.

16. Contact Us

If you have any questions regarding this Privacy Policy, wish to access or update your personal information, or would like to withdraw your consent, please contact us:

Cobbler & Co

Email: support@cobblerandco.com

We will respond to your inquiry as promptly as reasonably possible.