Refund Policy

Returns, Exchanges & Refund Policy

1. Exchange Policy

We offer size exchanges within 7 days of delivery.

Eligibility:

• Product must be unworn (tried indoors only)
• Returned in original packaging (box, tags, inserts)
• Request raised within 7 days of delivery
• Clear sole images required for approval

Process:

• First exchange is free across India
• Reverse pickup arranged (₹300 reimbursement if unavailable)
• Exchange subject to stock availability
• If unavailable → full store credit issued

Timeline:
Exchange dispatched within 2–3 working days after quality check.

2. Returns & Refunds

Returns accepted within 7 days of delivery under the same conditions.

Options after approval:

Store Credit (Recommended)

• Full order value credited
• Valid for all future purchases
• Issued within 24 hours after quality check

Bank Refund

• Only applicable on full-price orders
• ₹199 restocking fee per pair
• Processed within 10–14 working days after approval

Note: Discounted orders are eligible for store credit only.

3. Non-Acceptable Returns

Returns/exchanges will not be accepted if the product:

• Shows signs of wear or outdoor use
• Is damaged due to misuse
• Is returned without original packaging
• Exceeds the 7-day window

4. Non-Returnable Items

• Custom / made-to-order footwear
• Special sizes (limited production)

5. Defective or Incorrect Orders

If you receive a defective or incorrect product:

• Inform us within 48 hours of delivery
• Share unboxing video + images

We will offer a free replacement or full refund (no deductions).

6. Warranty

All Cobbler & Co. footwear comes with a 90-day warranty covering manufacturing defects (stitching, sole, structure).

Does not cover wear & tear, water damage, or misuse.

7. Order Cancellation

• Orders can be cancelled before dispatch only
• Once shipped, standard return policy applies
• Custom orders cannot be cancelled after confirmation

8. Shipping

• All products are handmade.
• Dispatch within 2–5 working days
• Delivery within 5–7 days after dispatch
• Free shipping across India

9. Need Help?

Email: support@cobblerandco.in
Response Time: Within 24–48 hours