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Go to the shopRefund Policy
Refund Policy
Effective Date: July 10, 2026
At Cobbler & Co, we are committed to providing a seamless shopping experience. If you are not completely satisfied with your purchase, this Refund Policy explains when refunds are available, how they are processed, and the timelines involved.
This policy is intended to supplement, and does not limit, your rights under applicable consumer protection laws.
1. Refund Eligibility
Refund requests must be submitted within 7 days of receiving your order.
To qualify for a refund, the product must:
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Be unused and tried on indoors only.
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Be returned in its original condition.
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Include the original shoe box, dust bags, tags, and all packaging.
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Be accompanied by clear photographs of the product and soles when requesting the return.
Refunds are subject to inspection and approval after the returned item is received at our warehouse.
2. Refund Options
Full-Price Orders
Products purchased at their original selling price are eligible for a refund to the original payment method.
A ₹199 restocking fee per pair will be deducted from the refund amount.
Once approved, refunds are processed within 10–14 working days after the quality inspection is completed.
Depending on your bank or payment provider, it may take up to 3–4 weeks for the refunded amount to appear in your account.
Discounted Orders
Products purchased using promotional offers or discounts are not eligible for bank refunds.
Instead, customers will receive Store Credit equal to the value of the returned product.
Store Credit:
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Is issued within 24 hours after the return passes quality inspection.
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Has no expiry date.
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Can be redeemed on any future purchase made through Cobbler & Co.
Cash on Delivery (COD) Orders
Refunds for eligible full-price COD orders will be transferred directly to your bank account or UPI ID after return approval.
The same ₹199 restocking fee applies.
Discounted COD purchases are eligible for Store Credit only.
3. Non-Refundable Items
Refunds are not available for:
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Custom or made-to-order footwear.
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Products marked as Final Sale or Clearance.
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Products received as replacements through an exchange.
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International orders returned due to size, fit, or change of mind.
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Products showing signs of wear, misuse, damage, or alteration.
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Products returned without their original packaging or accessories.
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Returns requested after the 7-day return period.
4. Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery.
To help us investigate your claim, please provide:
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Your Order Number.
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An unboxing video.
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Clear photographs showing the issue.
Once verified, you may choose either:
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A free replacement, or
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A full refund.
No restocking fee or additional charges will apply in cases involving verified manufacturing defects or incorrect shipments.
5. Refund Processing Timeline
| Stage | Estimated Timeline |
|---|---|
| Return request review | 48–72 hours |
| Reverse pickup (if applicable) | Within 1 working day after approval |
| Product reaches warehouse | 7–10 working days |
| Quality inspection | 24–48 hours |
| Store Credit issued | Within 24 hours after approval |
| Refund processed | 10–14 working days |
| Amount reflected in bank account | Up to 3–4 weeks |
6. Cancellation Refunds
Orders cancelled before dispatch are eligible for a refund under the same terms outlined in this policy.
Once an order has been dispatched, it will be treated as a return request and will be subject to the eligibility criteria described above.
Custom or personalized orders cannot be cancelled once production has begun.
7. Contact Us
If you have any questions regarding refunds or would like to initiate a refund request, please contact us:
Cobbler & Co
Email: support@cobblerandco.com
Our customer support team will respond within one business day.
