Terms & Conditions

Effective Date: July 10, 2026

Welcome to Cobbler & Co. These Terms & Conditions ("Terms") govern your access to and use of our website, products, and services. By visiting our website or placing an order, you agree to be bound by these Terms.

If you do not agree with any part of these Terms, please refrain from using our website or purchasing our products.

1. About Us

Throughout these Terms, the words "Cobbler & Co," "we," "our," and "us" refer to Cobbler & Co, the owner and operator of this website.

Our website offers luxury formal shoes, sandals, and related accessories for sale through our online store.

2. Eligibility

By using this website, you confirm that:

• You are at least 18 years of age or the age of majority in your jurisdiction.

• You are legally capable of entering into binding contracts.

• Any information you provide is accurate, complete, and current.

If you allow a minor to use this website, you accept responsibility for their activities.

3. Acceptance of Terms

By accessing this website, creating an account, placing an order, or using any of our services, you agree to comply with these Terms, our Privacy Policy, Refund Policy, Returns & Exchanges Policy, and any other policies published on our website.

4. Orders

All orders placed through our website are subject to acceptance and availability.

We reserve the right to:

• Refuse or cancel any order.

• Limit quantities purchased.

• Cancel orders suspected of fraud or unauthorized activity.

• Reject orders placed by resellers or distributors.

If an order cannot be fulfilled, we will notify you and process any applicable refund.

5. Pricing & Product Availability

We make every effort to ensure that product descriptions, images, pricing, and availability are accurate.

However:

• Prices may change without prior notice.

• Product availability is subject to stock.

• We reserve the right to discontinue any product at any time.

• Minor variations in colour, texture, or finish may occur due to screen settings and the handcrafted nature of our products.

Such variations do not constitute defects.

6. Payment

We accept secure online payments through approved payment gateways.

Available payment methods may include:

• Credit Cards

• Debit Cards

• UPI

• Net Banking

• Digital Wallets

• Cash on Delivery (where available)

For selected Cash on Delivery orders, we may require an advance payment before processing the order.

All online transactions are encrypted and processed securely through PCI DSS-compliant payment providers.

7. Shipping & Delivery

Estimated production and delivery timelines are provided on each product page.

Delivery dates are estimates only and may vary due to:

• Courier delays

• Weather conditions

• Public holidays

• Force majeure events

• Circumstances beyond our reasonable control

Cobbler & Co shall not be liable for delays caused by third-party courier services.

8. Returns, Exchanges & Refunds

Returns, exchanges, and refunds are governed by our separate Returns & Exchanges Policy and Refund Policy.

By placing an order, you acknowledge that you have read and accepted these policies.

9. Product Information

We strive to display our footwear as accurately as possible.

However, due to:

• Different monitor settings

• Device displays

• Natural leather variations

• Handcrafted finishing techniques

actual products may differ slightly from the images displayed on the website.

These differences are not considered manufacturing defects.

10. Customer Accounts

If you create an account, you are responsible for:

• Maintaining the confidentiality of your login credentials.

• Restricting access to your account.

• Ensuring that all account information remains accurate.

You accept responsibility for all activities conducted through your account.

Please notify us immediately if you suspect unauthorized access.

11. Acceptable Use

You agree not to:

• Use the website for unlawful purposes.

• Violate any applicable laws or regulations.

• Upload viruses, malware, or harmful code.

• Attempt unauthorized access to our systems.

• Interfere with the operation or security of the website.

• Copy, reproduce, or exploit website content without written permission.

Violation of these Terms may result in suspension or termination of your access.

12. Intellectual Property

All content on this website, including but not limited to:

• Logos

• Product photographs

• Videos

• Graphics

• Product descriptions

• Website design

• Trademarks

• Text

is owned by or licensed to Cobbler & Co and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written consent.

13. Third-Party Services

Our website may contain links to third-party websites or integrate third-party services, including payment gateways and analytics providers.

We do not control or endorse these third-party services and are not responsible for their content, privacy practices, or availability.

Your use of third-party services is governed by their respective terms and policies.

14. Disclaimer

Our website and services are provided on an "as available" and "as is" basis.

While we strive to ensure accurate information, we do not guarantee:

• Continuous website availability.

• Error-free operation.

• Complete accuracy of all content.

• That products will meet every individual expectation.

Nothing in these Terms excludes any consumer rights that cannot be excluded under applicable law.

15. Limitation of Liability

To the fullest extent permitted by law, Cobbler & Co shall not be liable for:

• Indirect or consequential damages.

• Loss of profits.

• Business interruption.

• Data loss.

• Delays caused by third-party service providers.

• Events beyond our reasonable control.

Our maximum liability for any claim shall not exceed the amount paid by the customer for the relevant order.

Nothing in these Terms limits liability where such limitation is prohibited by law.

16. Privacy

Your personal information is collected, processed, and protected in accordance with our Privacy Policy.

By using our website, you consent to the collection and use of your information as described therein.

17. Changes to These Terms

We reserve the right to update these Terms at any time.

Any changes become effective immediately upon publication on this website.

Continued use of the website after changes have been posted constitutes acceptance of the updated Terms.

18. Governing Law

These Terms are governed by the laws of India.

Any dispute arising out of or relating to these Terms or your use of the website shall be subject to the exclusive jurisdiction of the competent courts where Cobbler & Co's registered office is located.

19. Customer Support

If you have any questions regarding these Terms & Conditions or require assistance with your order, please contact us:

Cobbler & Co

Email: support@cobblerandco.com

Our Customer Support team aims to respond to all enquiries within one business day.